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Infrastructure 247analyst.com: Business Process Outsourcing Services, Customer Care Services and Back Office Process, Cochin, India

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247Analyst.com, headquartered at Cochin, India, is a global Business Process Outsourcing service provider with state-of-the-art delivery center located at Kochi, India.

247Analyst.com's network infrastructure is designed to seamlessly integrate capabilities of high-speed, redundancy, scalability and reliable data networks most suitable for large-scale BPO operations.

We have the ability to manage customer care services and back office processes for labor intensive and time sensitive industry needs. Our services include data collection, data conversion, transaction processing, technical support and other value added services.

Prominent features of our technology and infrastructure:

Technology Related.

  • LAN completely protected through frequently updated Firewalls and Antivirus Software.
  • On site automated backup and recovery in dual media.
  • Daily secured offsite backup.
  • Qualified technical network administrators conduct periodic assessments of technology resources to ensure environment integrity.
  • Time-tested processes underlie every facet of our operations.
  • Inventory control systems ensure receipt and processing of every received data, ensuring data protection and output quality.

Our professionally qualified BPO team ensures exceptional client experience through world-class talent, strong management focus, dedicated business units and a strong financial platform. We provide excellent support to improve data accuracy and reduced turnaround time.

Infrastructure Related:

  • Complete multi-channel delivery of support through web-based self help, email, chat, web co-browsing and voice.
  • State of Art Standards based IT system, which guarantees high availability and redundancy.
  • Customer Feedback Survey on the quality of support delivered, Log of customer interactions, Monthly and Quarterly Business Reviews
  • Advanced data encryption systems that add to data security.
  • Dedicated Multiple, communications links from different service providers that ensure round the clock connectivity
  • Built in power backup provided by captive generators that are designed for 150% capacity and can run the entire facility round the clock.
© 247Analyst.com: Business Process Outsourcing (BPO) Company, Kerala, India